Customer Frequently Asked Questions.
Find answers about accessing your online account, payments, autopay, payoff quotes, and contacting support.
Register and sign in
How do I register for online access?
If you have not created online access, select Register for Online Access and follow the secure provider’s setup instructions. Account verification requirements are determined by the servicing portal.
Where do I sign in if I already have an account?
Select Log In to Your Account and follow the provider’s authentication prompts. If you cannot access your account, call 800-204-0932.
What can I do with online access?
The current servicing information lists online payments, autopay enrollment, monthly statements, payment history, and account-detail and preference management. Availability may depend on your account and the portal.
Payments and autopay
How do I make an online payment?
Use Log In (or Register first), find the payment option after authenticating, review the amount, date, and payment method offered, then follow the on-screen confirmation steps.
How do I enroll in autopay?
After logging in, look for the available autopay or recurring-payment enrollment option. Follow the provider’s instructions and confirm when enrollment becomes effective. For help, call 800-204-0932.
Can I mail my payment?
For regular mailed payments, address your payment to Symmetry Auto Finance, LLC at 75 Remittance Drive, Suite 1738, Chicago, IL 60675. Include your account number or VIN as instructed.
Where do I send an expedited payment?
For UPS or FedEx, address your expedited delivery to Symmetry Auto Finance, LLC at 5450 N. Cumberland Ave., Ste 100, Chicago, IL 60656. Contact support for questions about posting or timing.
Payoff quotes
How do I request a payoff quote?
Sign in to the online account portal and use its payoff-quote feature, if available for your account. You can also call 800-204-0932 to request assistance.
What if I have not registered but need a payoff quote?
You can create online access and then sign in, or call 800-204-0932 for help.
Does my payoff quote stay the same?
A payoff quote may be calculated for a specific effective date. Follow the exact instructions and good-through date provided with your quote; call support if you have questions.
Account Information
What should I do if I don't receive my first monthly billing statement?
If you have not received your first monthly billing statement, contact Customer Service at 800-204-0932 for assistance.
How do I update my billing address if I move?
You can update your billing address using either of the following methods:
Online: Log in to your online account and select Account → My Information → Edit.
By mail: Complete the Change of Address form on the back of your monthly billing statement and mail it with your payment.
If you do not have a monthly billing statement, mail your change-of-address request to:
Symmetry Auto Finance6400 Main Street, Suite 200
Williamsville, NY 14221-5803
Account support
How do I access monthly statements and payment history?
Log in to the account portal to view available monthly statements and recorded payment history.
What if I cannot sign in?
Follow any recovery options provided by the account portal, or call customer support at 800-204-0932. Do not send your password or sensitive account information through a general website inquiry.
Who do I call about a payment or my loan?
Call customer support at 800-204-0932 for account, payment, and payoff assistance.
What are your Customer Support hours?
Call 800-204-0932. Monday through Friday: 8:00 AM–9:00 PM Eastern. Saturday: 9:00 AM–5:30 PM Eastern. Holiday hours may vary.
What are Collections Support hours?
Call 800-204-0932. Monday through Friday: 8:00 AM–9:00 PM Eastern. Saturday: 9:00 AM–1:00 PM Eastern. Holiday hours may vary.
Where do I send general correspondence?
Send general correspondence to Symmetry Auto Finance, LLC, 6400 Main Street, Suite 200, Williamsville, NY 14221-5803. Do not send payments to this address. For payment mailing addresses and additional assistance, visit Contact Support.
What is the lienholder or insurance loss payee address?
Use Symmetry Auto Finance, LLC, PO Box 1887, Williamsville, NY 14231 for lienholder and insurance-loss-payee correspondence. This is not a payment address.
Can I set up recurring ACH payments without online access?
You can register for an online account to enroll in automatic payments. If you prefer not to use online access, contact Customer Service at 800-204-0932 to ask about other available recurring payment options. For additional information, visit Payment Guidance. For your security, do not submit bank account information through the general contact form.
Can't find what you need?
Visit the Customers page or contact customer support for assistance.