Register for Online Access
Set up online access to manage your existing auto finance account securely.
CUSTOMERS
Manage your account with confidence.
Everything you need for your auto finance account, from online payments and statements to payoff information and personal support.
ONLINE ACCOUNT ACCESS
New to online access, or already registered?
Choose the path that matches your situation. Both options open our external account servicing portal.
Log In to Your Account
Already registered? Sign in to manage payments, account activity, and preferences.
Make Payments
Enroll in Autopay
Monthly Statements
Payment History
Account Details
ACCOUNT TASKS
What would you like to do?
Go directly to your most commonly requested account services.
Make a Payment
Sign in to make an online payment or manage your scheduled payment options.
Get a Payoff Quote
Access your online account to request payoff information, or call us if you prefer assistance.
Don't have online access yet? Register here → before using online account features. To request payoff assistance by phone, call 800-204-0932.
PAYMENT GUIDANCE
Making an online payment is straightforward.
Follow these steps when you're redirected to our secure account portal.
- 1Open the account portal
Choose Log In and authenticate using your existing credentials.
- 2Find your payment option
Once signed in, locate the available payment feature for your account.
- 3Review payment details
Follow the provider's prompts for amount, payment method, and payment date where available.
- 4Confirm your payment
Review your information and complete the transaction. Save the confirmation provided by the portal.
OTHER PAYMENT OPTIONS
Prefer to mail a payment?
Choose the appropriate mailing address for your delivery method.
Regular Mail Payments
Payment remittance address
75 Remittance Drive, Suite 1738
Chicago, IL 60675Include your account number or VIN with your payment.
Expedited Courier
UPS / FedEx deliveries
5450 N. Cumberland Ave., Ste 100
Chicago, IL 60656Use this address for expedited courier delivery, not regular mail.
CONTACT SUPPORT
Support for your auto finance account.
Choose the right contact or address for your question. For payments and payoff assistance, our team is available by phone.
Speak with our team
Customer Support
- Monday–Friday
- 8:00 AM – 9:00 PM ET
- Saturday
- 9:00 AM – 5:30 PM ET
Collections Support
- Monday–Friday
- 8:00 AM – 9:00 PM ET
- Saturday
- 9:00 AM – 1:00 PM ET
Hours listed are the current published servicing schedule; holiday schedules may differ.
General Mailing Address
Symmetry Auto Finance, LLC6400 Main Street, Suite 200
Williamsville, NY 14221-5803
For general correspondence. For mailed payments, use the separate payment address.
Lienholder & Insurance Loss Payee
Symmetry Auto Finance, LLCPO Box 1887
Williamsville, NY 14231
Use this address for lienholder and insurance-loss-payee correspondence—not for payments.
Regular and Expedited Payments
Mail a check or money order to the correct remittance address, or use the designated UPS/FedEx delivery address for expedited payments.
View payment mailing addresses →Include your account number or VIN with any mailed payment.
AUTOPAY
Prefer automatic monthly payments?
Register or log in to your online account to enroll in autopay. For assistance with other recurring ACH enrollment methods, call our support team.
CUSTOMER FAQs
Answers when you need them.
Find helpful guidance for online access, payments, autopay, and payoff questions.